1. Shipping Methods

Ice Genie offers the following shipping methods for our products:

• Standard Shipping: Delivery within 5-7 business days
• Express Shipping: Delivery within 2-3 business days
• Premium Shipping: Next-day delivery (where available)

2. Shipping Costs

Shipping costs are calculated based on the product weight, dimensions, and delivery location. The exact shipping cost will be displayed during the checkout process before you complete your purchase.

3. Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

5. International Shipping

We currently ship to select international destinations. Additional customs fees, taxes, and import duties may apply and are the responsibility of the customer.

6. Delivery Issues

If you experience any issues with your delivery, such as damaged products or significant delays, please contact our customer service team at [email protected] or +1 309 686 7023.

7. Special Shipping Requirements

For special shipping requirements or bulk orders, please contact us directly to discuss available options.

8. Contact Information

For any questions regarding our shipping policy, please contact us at:

Email: [email protected]

Phone: +1 309 686 7023

Address: 1016 W Donald St, Peoria, IL 61604, USA